How we handle your personal information
Last updated: September 2026
This Privacy Policy describes how 4Drive Costa Rica collects, uses, and protects information you provide when using our website at 4drivecostarica.com. We respect your privacy and aim to handle your data responsibly and transparently.
4Drive Costa Rica operates the website 4drivecostarica.com, providing a platform for booking vehicles in Costa Rica. Our office is located at Barrio Dent, San Jose, Costa Rica, and you can reach us at [email protected] during our operating hours: Monday to Sunday, 8:00 AM - 8:00 PM (GMT-6).
When you make a booking through our website, you enter into an agreement with the local rental company that will provide the vehicle. That company becomes the data controller for processing your rental agreement and related services.
We collect information you provide directly through our website. When you submit a contact form or leave a review, you provide your name, email address, and the message or feedback content. This information helps us respond to your enquiries and improve our service.
Our web server automatically logs technical information when you visit our site. This includes your IP address, browser type, pages viewed, date and time of access, and referring website. These logs help us maintain site security, diagnose technical problems, and understand traffic patterns.
We do not collect sensitive personal information such as financial data, passport numbers, or health records through our own systems.
When you make a booking through our website, the information you enter - including your name, email address, driver licence details, and contact number - is transmitted to our booking system and then shared with the local rental company assigned to your reservation.
The rental company requires this data to prepare your rental agreement, verify driver eligibility, and contact you about vehicle pick-up arrangements. The agreement you sign at the rental counter is between you and that company, which processes your personal data under its own privacy obligations.
Payment for the booking advance is processed through our payment gateway. We do not store complete card numbers on our servers. The remaining balance is collected by the rental company at the time of vehicle collection, using the payment method specified in your voucher.
Our website uses cookies - small text files stored on your device - to remember your preferences and improve site functionality. Session cookies maintain your browsing session, while persistent cookies remember language settings and other preferences for future visits.
We use web analytics tools to understand how visitors interact with our site. These tools track page views, session duration, navigation paths, and device types. The data is aggregated and helps us identify which content is useful and which areas need improvement.
You can control cookie settings through your browser. Disabling cookies may affect certain site features but will not prevent you from viewing most content.
We use the information we collect for several purposes. Contact form submissions allow us to respond to your questions and requests. Review content helps future customers make informed decisions and allows us to identify service improvements.
Technical logs enable us to troubleshoot errors, detect security threats, and optimise site performance. Analytics data guides decisions about content structure, navigation design, and which information to prioritise.
Booking data is used to process your reservation, generate your voucher, and coordinate with the rental company. We may also send you booking confirmations and reminders by email.
We share your booking information with the local rental company assigned to your reservation. This sharing is necessary to fulfil your booking and enable the company to prepare your rental agreement.
Our website uses third-party service providers for payment processing, email delivery, and web analytics. These providers access only the data necessary to perform their specific functions and are contractually obligated to protect your information.
We do not sell, rent, or trade your personal information to marketers or other third parties. We may disclose data if required by law, court order, or to protect our legal rights and safety.
We retain contact form messages and reviews for as long as necessary to respond to your enquiry or display your feedback. Technical logs are typically kept for 90 days, then deleted or anonymised.
Booking records are retained for a reasonable period to handle any post-rental questions, disputes, or accounting requirements. After this period, records are either deleted or anonymised so they no longer identify individuals.
You can request earlier deletion of your personal data by contacting us, subject to any legal obligations that require us to retain certain records.
You have the right to request access to the personal information we hold about you. You can ask us to correct inaccurate data or delete information we no longer need to retain.
If you provided information for a specific purpose - such as a contact enquiry - you can withdraw consent for us to process that data further. This will not affect any processing that occurred before your withdrawal.
You have the right to object to processing based on legitimate interests and to request restricted processing in certain circumstances. You can also request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and may ask you to verify your identity before fulfilling your request.
If you have questions about this Privacy Policy or how we handle your personal information, contact us by email at [email protected]. Our office hours are Monday to Sunday, 8:00 AM - 8:00 PM (GMT-6).
Our postal address is Barrio Dent, San Jose, Costa Rica. We aim to respond to all privacy enquiries promptly and work with you to resolve any concerns about your personal data.